DYNAMICS 365 APPLICATIONS

Microsoft Dynamics 365 (MS Dynamics 365) applications fall under the realm of Customer Engagement which is a fusing theme of all the MS Dynamics 365 applications. It can be purchases as stand-alone products or as part of the Dynamics 365 suite. Customer engagement refers to the applications that make up the CRM sector of the Dynamics 365 suite which include, Sales, Customer Service, Project Service Automation, Operations, Field Service, Marketing and Financials.

Being able to automate your internal sales processes allows you to boost productivity, gain key insights, streamline sales cycles and reduce costs. All of these can be achieved with the proper use of Dynamics 365 for Sales. You are able to develop a whole new perspective of customers allowing your team to be able to detect future opportunities and sell more effectively.

Some of the benefits that can be achieved with the use of Dynamics 365 for Sales include:

  • Utilise system built-in intelligence
  • Develop relationships with personal engagements
  • Boost productivity thus increase revenue
  • Accelerate Sales performance

Customer service has become the pinnacle of all organisations. Clients want their work done with the upmost quality but also quick! They want to be able to contact you via any and all channels of communication and at any point in time! To aid this need, MS Dynamics 365 for Customer service can aid your organisations deliver fast, personalised and intelligent customer service adding value to your company reputation.

Some of the benefits that can be achieved with the use of Dynamics 365 for Customer Service include:

  • Contact with clients via any channel or device
  • Allowing a speedy and personalised service and support
  • Using insights to learn from every interaction with clients
  • Develop your company with a modern and adaptable system

Project experience can set you apart from the crowd. Building solid customer relationships by producing brilliant project service can aid you in delivering profitable projects. Time and budgeting can be supported using Dynamics 365 for Project Service Automation allowing an increase in employee productivity.

Some of the benefits that can be achieved with the use of Dynamics 365 for Project Service Automation include:

  • Manage products with confidence
  • Increase billable hours by optimisng resources
  • Forecast project pofitability
  • Increase productivity

MS Dynamics Operations allows you to run your entire business in one single solution. The benefits of allowing your business to be streamlined allowing smarter decisions and accelerate growth with the aid of business central; a comprehensive business management/financial solution designed especially for small to medium sized businesses.

Some of the benefits that can be achieved with the use of Dynamics 365 for Customer Service include:

  • Increase financial visibility
  • Optimise your supply chain
  • Boost sales and improve service
  • Deliver projects on time and under budget

Built-in intelligence allows your company to be proactive as opposed to reactive. It aids in solving an issue before it has occurred, helps reduce operational costs and delivers a top of the line onsite experience. Dynamics 365 for Field Service allows technicians to manage their work load in real-time.

Some of the benefits that can be achieved with the use of Dynamics 365 for Field Services include:

  • Optimise Resources
  • Make technician roles more effective
  • Allow organisation within the company; no lack of communication
  • Adapting a more modern and diverse platform for good customer service

Ensure leads that are coming into the company and managed and handled in a way which will optimise use of the sales team. Moving beyond the basic email marketing route, connect sales and marketing to maximise ROI and make more strategic business decisions.

Some of the benefits that can be achieved with the use of Dynamics 365 for Marketing include:

  • 360 view of all customers and projects
  • Better communication between sales and marketing
  • Create and nurture leads
  • Aid strategic decision making

MS Dynamics Financials allows organisations to maximise their financial visibility and profitability. The ability to do this stems from automating and modernising the companies global financial operations. It allows monitoring performance in real life with the ability to remain proactive and predict future outcomes. This allows data-decisions to drive business growth.

Some of the benefits that can be achieved with the use of Dynamics 365 for Financials include:

  • Drive strategic financial decisions with AI
  • Unity & automate financial process
  • Reduce operational expenses
  • Decrease global financial complexity & risk

DEMO

For a demo about what Dynamics 365 could do for you, please do not hesitate to book a demo with one of our sales team.

CONTACT US

For any further enquiries or quotes, please do not hesitate to contact us by clicking the link below:

DEMO

For a demo about what Dynamics 365 could do for you, please do not hesitate to book a demo with one of our sales team.

CONTACT US

For any further enquiries or quotes, please do not hesitate to contact us by clicking the link below: